Crafting Time Frames + Shipping & Handling

TIME FRAMES

Please find the section below that pertains to the type of item(s) you are purchasing.

 

Custom/Made-to-Order Jewelry.

Our jewelry is carefully crafted by hand for you and each design has its own process.  Please remember to allow both crafting time and shipping time while you wait for your package's arrival.

  • Allow about 4-6 weeks, plus shipping time, for general custom orders, such as sizing for rings or other jewelry designs we make regularly. 
  • For ring sets, multiple items and custom orders will take longer (6-12 weeks depending upon the complexity of the design). 
  • If you are ordering bridal jewelry, we recommend placing your order at least 7-9 weeks in advance of your wedding date, to allow time for the unexpected, such as re-sizing or delivery delays. However we are often able to fill your order more quickly if needed, so please don't hesitate to communicate your timing needs with us.

 white gold and alexandrite

 

 

SHIPPING METHODS


In the U.S.
- USPS First Class
- Includes tracking
- If you are concerned about the safe delivery of your order, please request to have additional insurance added to your order.*


INTERNATIONAL SHIPPING
- USPS First Class

-USPS Registered for items over $1000
- If you are concerned about the safe delivery of your package, you may request to have it shipped by Registered (Secure) mail (or insured mail,  if available.) Contact us and we will create a separate shipping invoice for you.
- If you are concerned about the safe delivery of your order, please request to have additional insurance added to your order.

LOSS OF OR DAMAGE TO PACKAGES

JC Metalsmith cannot be held responsible for items lost or damaged by the post office while in transit to you. We package our orders extremely well, but unfortunately once it leaves our shop it is out of our hands. If you are concerned about the shipment of your order, we recommend that you request insured mail (domestic) or registered mail (international). 

 

*Please note: All orders over $100 shipped within the U.S. are shipped with basic insurance.

 

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